1. Scope of Services
Navigator is a subscription-based strategic advisory service provided by 3Rivers Global LLC. Depending on the selected plan (Growth, Pro, or Elite), services may include:
- Monthly one-on-one strategy sessions (up to 5 per month, up to 60 minutes per session)
- Unlimited email consultation with 24-hour response time (business days)
- Session summaries, tools, templates, and action plans
- Customized playbooks and project reviews (Pro and Elite)
- Domain expert sessions and quarterly business reviews (Elite)
3Rivers Global LLC reserves the right to update service offerings without materially diminishing the overall value of the subscribed plan.
2. Client Responsibilities
- Client agrees to engage in good faith, provide timely responses, and attend scheduled sessions.
- Client is responsible for providing accurate business information and goals.
- Any failure to utilize services (e.g. missed sessions, lack of email engagement) does not entitle the Client to a refund or rollover.
- Client is responsible for maintaining confidentiality of access credentials.
3. Payments, Renewals, and Penalties
- Subscriptions are billed monthly or annually depending on the selected billing cycle.
- Payment is due in advance via approved payment methods.
- Late or failed payments may result in suspension or termination of services.
- For Elite plans, a minimum 3-month subscription is required. Early cancellation forfeits all discounts and privileges, and the Client may be billed retroactively at standard rates for any services used.
4. Cancellation and Termination
- Client may cancel a monthly subscription at any time via written notice. No partial-month refunds are granted.
- Annual subscriptions are eligible for cancellation with pro-rata refund minus any applied discounts.
- 3Rivers Global LLC reserves the right to terminate services at its discretion for misconduct, abuse, or breach of these Terms, with immediate effect.
5. Intellectual Property and Confidentiality
- All content, frameworks, templates, and materials provided by 3Rivers Global LLC are proprietary and may not be reproduced, shared, or commercialized without prior written consent.
- Both parties agree to treat all non-public business, strategic, financial, and technical information as confidential.
6. Privacy
- 3Rivers Global LLC adheres to applicable data protection laws and collects only essential personal or business information for service delivery.
- Client information will not be sold or shared with third parties, except with express consent or legal requirement.
7. Limitation of Liability
- The Client acknowledges that 3Rivers Global LLC’s advisory services are consultative in nature and not a guarantee of specific business results.
- 3Rivers Global LLC and its consultants are not liable for any loss of profits, revenue, data, or business opportunities.
- Total liability under these Terms is limited to the total amount paid by the Client in the preceding three (3) months.
8. Dispute Resolution and Governing Law
- Parties agree to first attempt to resolve disputes through good-faith mediation within thirty (30) days of notice.
- If unresolved, disputes shall be submitted to binding arbitration under the rules of the American Arbitration Association (AAA).
- These Terms shall be governed by the laws of the State of California, USA, without regard to conflict of law principles.
9. Amendments and Notices
- 3Rivers Global LLC may revise these Terms periodically. Continued use of the service constitutes acceptance of updated Terms.
- Notices shall be delivered via email to the address provided at the time of subscription.
10. Entire Agreement
These Terms constitute the full agreement between the Client and 3Rivers Global LLC and supersede any prior agreements, understandings, or representations.